Vívaro Media Escalation Contact Information

If you encounter any issues or need immediate support, our team is here for you around the clock. Please refer to the escalation contacts below for prompt assistance:

FIRST LEVEL
Network Operation (24/7):

• Vívaro Media Network Operation Center in Montreal
• Ph: +1 (514) 448-2295
• Email: nmc@vivaro.com

SECOND LEVEL
Gabriel Martinez, Manager of Operations  

• Ph: +1 (514) 461-4136 ext. 3411 
• Cellular: +1 (514) 629-6009 
• Email: gabriel.martinez@vivaro.com 

THIRD LEVEL
Amparo Parada, Network Support & Architecture Manager

• Ph: +1 (514) 461-4136 ext. 3218
• Cellular: +1 (201) 562-9779
• Email: amparo.parada@vivaro.com

FOURTH LEVEL
Steve Bergeron, Director Operations & Network Engineering

• Ph: +1 (514) 461-4136 ext. 3224
• Cellular: +1 (514) 926-2317
• Email: steve.bergeron@vivaro.com