---
title: Vívaro Media Escalation Contact Information
description: Need urgent support? Find Vivaro's 24/7 escalation contacts for immediate assistance. Reach our Network Operations Center, Network Support Manager, or Director of Operations for prompt issue resolution
---

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# Vívaro Media Escalation Contact Information

If you encounter any issues or need immediate support, our team is here for you around the clock. Please refer to the escalation contacts below for prompt assistance:

**FIRST LEVEL  
Network Operation (24/7):**

- **Vívaro Media Network Operation Center** in Montreal
- Ph: +1 (514) 448-2295
- Email: nmc@vivaro.com

**SECOND LEVEL**  
Gabriel Martinez, Manager of Operations  

- Ph: +1 (514) 461-4136 ext. 3411
- Cellular: +1 (514) 629-6009
- Email:**gabriel.martinez@vivaro.com**

**THIRD LEVEL**  
Amparo Parada, Network Support & Architecture Manager

- Ph: +1 (514) 461-4136 ext. 3218
- Cellular: +1 (201) 562-9779
- Email: amparo.parada@vivaro.com

**FOURTH LEVEL**  
Steve Bergeron, Director Operations & Network Engineering

- Ph: +1 (514) 461-4136 ext. 3224
- Cellular: +1 (514) 926-2317
- Email: steve.bergeron@vivaro.com

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